Consultation booking terms
Royal Funerals is operated by Adeboye Ajayi, a sole trader trading as Royal Funerals. Business contact address: Capel Place, Dartford, DA2 7PU. Email: info@royalfunerals.co.uk.
Booking and payment
Selecting a time through Calendly reserves a requested appointment. Royal Funerals will confirm the consultation type, fee and payment arrangements directly. Payment is by bank transfer and is required before the consultation takes place. Bank transfer details will be provided when your consultation is arranged. Your appointment is confirmed once payment is received and written confirmation is sent.
Consultation fees cover agreed professional guidance. Funeral services, caskets, transport, repatriation expenses and additional coordination are quoted separately.
Appointment times
Availability follows UK time. Check the timezone shown when booking, particularly if you are outside the UK.
Rescheduling
You may reschedule without an additional charge with at least 24 hours’ notice, subject to availability. For shorter-notice requests, please contact us as soon as possible; we understand bereavement can bring unexpected changes.
Cancellation and refunds
Cancel at least 24 hours before your appointment for a full refund. If you cancel with less than 24 hours’ notice, we offer a 50% refund. Where applicable consumer rights require a larger refund, we will provide it; any amount retained will not exceed our reasonable net loss resulting from the cancellation. For a missed appointment, please contact us; we offer one opportunity to rebook without an additional consultation fee. If we cancel, you may choose a replacement appointment or a full refund. To cancel, contact info@royalfunerals.co.uk or our Nigeria or UK WhatsApp number.
Your consumer rights
These terms do not limit your statutory rights. Where UK distance-contract cancellation rights apply, you may cancel within 14 days after the day the consultation contract is made. The 24-hour notice policy does not override this right. If you want the consultation to begin during that period, we will obtain your express request before starting. If you then cancel before it is completed, any permitted charge will be proportionate to the service already supplied. You lose that cancellation right once the service is fully performed only if you expressly requested the early start and acknowledged this beforehand. We will provide the applicable cancellation information and form with your booking confirmation.
Scope of advice
We provide practical funeral planning and coordination guidance based on the information you supply. Requirements and availability vary between countries, authorities and providers. Further services, responsibilities and charges are agreed separately in writing.
Questions or concerns
Contact Ade at info@royalfunerals.co.uk or through our Nigeria or UK WhatsApp number.
Privacy notice
Who we are
Adeboye Ajayi, a sole trader trading as Royal Funerals, is responsible for the personal information described in this notice. Royal Funerals provides funeral consultancy and coordination support across Nigeria, and guidance on repatriation to Nigeria from overseas. Contact: Adeboye Ajayi. Business contact address: Capel Place, Dartford, DA2 7PU. Email: info@royalfunerals.co.uk.
Information we collect
We may collect your name, email, telephone number, appointment details, payment confirmation and information you provide about your arrangements. Share only relevant information. Do not submit identity documents or sensitive information through the website assistant.
How we use information
We use information to respond to enquiries, arrange consultations, communicate with you, provide agreed services and maintain necessary records. We process information where necessary to arrange or perform our contract, meet legal obligations, or support legitimate interests in managing enquiries and service records where these do not override your rights.
Booking and communication
We use Calendly, WhatsApp and email. These providers process information under their own privacy notices. The FAQ assistant uses predefined answers; questions are processed in your browser and are not sent to Royal Funerals by the assistant.
Who we share information with
We share only information reasonably necessary to arrange and deliver the services you request. Depending on your arrangements, recipients may include authorised Royal Funerals staff and managers; funeral directors, mortuaries, crematoria and cemeteries; repatriation specialists, airlines, cargo handlers and transport providers; suppliers of agreed items such as caskets, hearses, pallbearers, vaults and wreaths; registrars, embassies, consulates and other relevant authorities; and banks or professional advisers where needed for payments, accounting, insurance or legal matters.
Our website and app use OpenAI/Sites, Cloudflare, Supabase, Resend, Zoho, Calendly and WhatsApp for hosting, sign-in, bookings or communication. The information each provider receives depends on the service used. We have data-sharing or processing agreements in place with relevant partners and service providers to govern how personal information is handled and protected.
App access is restricted by role. Families can view their own linked cases. Managers can view assigned cases but cannot access the owner’s financial fields. Family update emails contain a short notification and sign-in link rather than detailed case information.
We do not sell your personal information. Some recipients, including banks, airlines and public authorities, are independently responsible for their processing and may have their own privacy notices and retention requirements.
International sharing
Arrangements in the UK and Nigeria, including repatriation from other countries, may require information to be shared with organisations in Nigeria or another country involved. Technology providers may also process information outside the UK.
Where UK international-transfer rules apply, a transfer must be covered by an applicable adequacy arrangement, appropriate safeguards or a legally available exception. Only information necessary for the arrangement should be shared.
Data-sharing or processing agreements are in place, and their international-transfer provisions have been checked.
How long we keep information
We keep personal information only for as long as necessary to respond to enquiries, provide agreed services, meet legal obligations and deal with complaints or claims. We apply the following retention schedule:
- Enquiries that do not become bookings: up to 12 months after the last meaningful contact, for follow-up and ongoing planning; delete sooner if no longer needed.
- Consultation and completed service records: essential agreements, advice, instructions and service records for up to six years after case closure where needed for complaints or legal claims. Unnecessary supporting material is removed sooner.
- Payment and tax records: at least five years after the 31 January Self Assessment submission deadline for the relevant tax year, or longer where a specific legal requirement applies.
- Identity and supporting repatriation documents: review at completion and normally delete within 90 days unless a documented legal or operational need requires longer retention.
- Testimonials and publication permissions: retain while the testimonial is in use and review publication if permission is withdrawn.
Relevant records may be kept longer while a complaint, claim, investigation or legal requirement remains unresolved, limited to what is necessary. Records should be reviewed regularly and securely deleted or anonymised when no longer needed, across the app, email and other business systems.
Reviews
When you submit a review, we collect your chosen display name, email address, rating, review text and permission to publish. Your submission stays private until approved. Only your display name, rating, review and submission month are shown publicly; your email is kept private and used to manage your review. Contact info@royalfunerals.co.uk to withdraw publication permission or request removal. Submissions are checked for spam, abuse and private information. Brief, hashed technical records help limit repeated submissions and sign-in attempts.
Marketing
We will not use contact details for marketing without an appropriate lawful basis. You may ask us to stop marketing at any time.
Your rights
Depending on applicable law and circumstances, you may request access, correction, deletion, restriction or portability, and object to certain uses. Where we rely on consent, you may withdraw it. Email info@royalfunerals.co.uk.
Updates
This notice may change as our practices change. Last updated: 21 October 2026.
